Helpful Information

Care  and Storage Recommendations

Gentle, loving care will help ensure your piece helps you beautify the world for a long time to come.  

I love working with porcelain to create these pieces.  Bringing the same materials that are used for fine China plates into the fashion realm creates great joy for me.  Their care is quite simple, we just have to remember that they are the same materials as those fine China plates and give them the TLC they deserve.

 

To clean, simply wipe gently with a soft cloth.  It is not recommended to use a machine for cleaning (in some instances, the machines can damage the pearls or mar the finishes on the porcelain, including the precious metal lustre/overglaze applications).

 

Your piece contains precious metal findings (chains, hardware).  To help brighten them up occasionally, rub gently with a precious metals polishing cloth.  Please avoid using the polishing cloths over the porcelain surfaces, as they may damage the precious metal lustre applied to the surface.  A simple soft cloth will work quite well on the porcelain and/or pearl areas of your piece(s).

 

Please gently place pieces in a safe place to store them when not wearing.  To prolong the integrity of your pieces, it is not recommended to expose the jewelry to water or to wear while sleeping.

Repair Schedule

Sometimes life happens and jewelry needs a repair or alteration along the way.

Sending me a clear photo of the piece allows me to see the piece and get a better idea of whether I can repair it.  Please send repair inquiries and photos to info@mandawylde.com.  Please do not try to send photos through the Contact portion of the website, as they do not come through in most cases.  If you reach out via the Contact page, please be sure to either add info@mandawylde.com to your contact list or keep a close eye on your promotions/spam folder.  Emails are normally responded to within 2 business days.

In some instances, I am no longer able to create components for pieces as I no longer work with the materials needed and do not have access to them any longer.  In other instances, I follow the schedule below:

Simple Repairs: 

     New clasp/crimp/jump ring/altering a piece's chain/wire longer:  $10 base price plus Market Cost for new materials.

     There is not a charge for altering a piece down in length.

Complex Repairs:

     If I am rebuilding a porcelain component for a piece, there is a base price of $30 to cover firing fees, plus labor and Market Cost for new           materials.       

          Hanging on to your metal components and pearls gives us a better chance to keep your piece uniform after the rebuild. 

Estimated fees are given before repairs begin.  Payment of at least half of the fee is required to begin repairs, with the remainder of the finalized amount due upon completion and before pick-up or shipping.

Repairs can take 3-5 weeks or longer depending on the kiln schedule, show and order schedule, and availability of materials.

If you are unable to bring your pieces to the Studio for repair, I can provide you with an address for shipping.  I do not include shipping costs in repair pricing, nor do I cover them.  I will include the amount for shipping and handling for returning your piece to you in your final invoice.

In-Studio Drop-Off and Pick-Up consultations are free of charge and give us the chance to discuss and explore options and the fitting for your piece.  These are by appointment only.

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